Returns & Refunds

At VEMILON, we want you to be happy with your purchase. If you have a problem with your order, please contact us and we will do our best to assist you.

Return & Refund Requests

If you would like to request a return or refund, please contact us at:

support@vemilon.com

Please include your order number, the email address used for your purchase, and a brief description of the issue.

Please contact us before sending any item back. We will provide return instructions if your request is approved.

Damaged or Defective Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

To help us resolve the issue, please provide:

Your order number
A description of the problem
Clear photos or videos showing the issue

After reviewing the information, we will determine the appropriate solution, which may include a replacement or refund.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us before returning it.

We will review the order and provide further instructions.

Change of Mind

If you simply change your mind about a purchase, return eligibility may depend on the product, its condition, and whether the order has already been processed or shipped.

Please contact us as soon as possible if you would like to request a return.

Items That Cannot Be Returned

Some items may not be eligible for return or refund due to their condition, use, hygiene considerations, or other applicable restrictions.

Return eligibility will be reviewed on a case-by-case basis.

Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return.

If an item is damaged, defective, or incorrectly shipped, please contact us before arranging a return so we can provide the appropriate instructions.

Refunds

Once an approved return has been received and reviewed, we will process the applicable refund.

Refunds will generally be issued to the original payment method used for the purchase.

The time it takes for the refunded amount to appear in your account may vary depending on your payment provider.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

support@vemilon.com

We will do our best to accommodate cancellation requests before the order is processed or shipped. Once an order has been shipped, cancellation may no longer be possible.